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How to Choose a Cloud Backup Managed Service Provider?

May 30, 2018, 18:00 PM by Trenton Baker

Cloud Backup Managed Service Provider

What would you do if your backup server failed? Would your business data still be protected?

Cloud backup won’t break your IT strategy. While integrating the cloud into your backup strategy can introduce some challenges, if you correctly choose a cloud backup managed service provider it can help you meet your IT goals.

Learn how cloud Backup and Disaster Recovery (BDR) has grown to become an essential service that should be included in every modern cloud backup managed service provider portfolio. With uptime now a critical component for SMB, SME, and Enterprise success, demand for data availability, BDR is no longer just an add-on or optional service—it’s a must-have.

Yes, there are oodles of different cloud backup options out there. They range from niche industry value-added resellers offering access to “the cloud,” to managed service providers specializing in IT resiliency and disaster recovery, and even to the hyper-scale megaclouds that offer a cloud destination open for use from the public for off-site storage. It’s important to understand the security and service levels when choosing a cloud backup managed service provider that offer data backup, replication and recovery services, whether you are a large enterprise or a small-to-medium-size business (SMB).

challenges with the Cloud

Source: Veeam 2016 cloud end-user survey.

Unfortunately, most current BDR cloud backup managed service providers aren’t built to support the varied and wide-ranging backup use-cases that businesses require, forcing IT admins to Frankenstein together multiple DIY solutions. Keep reading to discover the operational and financial benefits of consolidating your BDR technology stack to the cloud. Many businesses are putting off their move to managed cloud backup and disaster recovery. Variations on a theme include:

  • “I’m already paying my backup service to back up my data. Now I have to pay them more to back it up to the cloud too?”
  • “Isn’t the cloud just another backup target? Why do I need to pay extra?”
  • “I back up to an appliance. It’s fast and easy. Why do I need to add another stop?”

All of which boils down to: “Why should I make a change? Where’s the value?”

Here’s the Value:

The right Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) will save you money, gain back time, lower risk, and keep your applications up and running even if your data center goes under. That’s a lot of value. Let’s break it down.



Total Protection

A cloud-based service offers both BaaS and DRaaS. You quickly backup data for rapid recovery and replicate your systems, applications, and data so you can immediately failover to the cloud for uninterrupted processing.

Total cost of ownership

Sure, whenever you switch to a something new, there’s some temporary pain. However, a cloud backup solution costs considerably less over the long-term. Moving data backups to the cloud means the company does not have to buy tapes, tape drives or tape libraries; backup appliances or hard drives; or backup software with yearly upgrade costs and maintenance prices. You also eliminate long hours of backup administration.


Backup data is automatically transmitted to multiple geo-locations. There’s no worry about where your backup is going, or if you have enough copies in enough locations. You do. The same principle applies to DRaaS: your service automatically replicates images to multiple geo-locations. You will be back in business following a disaster, usually <15min.


The fact is that a well-managed cloud is more secure than many business networks. First, managed service providers encrypt customer data on-premises before starting the transfer. The in-flight data stays encrypted until it hits the cloud servers, and makes sure that it stays encrypted at-rest. Second, your cloud provider should have multiple hardened data centers with top-flight physical and cyber security, making your backed-up data safer than anywhere else.


Cloud backup also enables IT admins to access data in the cloud from any networked device at any time. If an admin is traveling, they can still manage backup and recovery from their tablet or phone. Moreover, if an admin is alerted at 2:00 AM that there has been an issue in the data center, they can quickly failover critical applications to maintain IT resiliency.


With flexible management choices, IT can be as hands-on as they want to – or as hands-off. Even the most complex backup environment like the distributed enterprise is simple to administrate with managed services.

Adopting BaaS and DRaaS: Best Practices

To achieve this level of savings and value, you need proven BaaS and DRaaS software, a trusted MSP, and a custom cloud provider that works closely with you to achieve your service level requirements.

  1. A proven BaaS and DRaaS vendor. Veeam Cloud Connect Backup & Replication gives you both options without having to contract with different vendors. You can achieve fast data transfers, secure backup, and rapid recovery. Moreover, in case of a disaster, your applications remain highly available whether you fail over a few VMs or a whole virtual site.
  2. A trusted MSP. Choose an MSP whom partners can optimize your Veeam Cloud Connect BDR services and relies upon the KeepItSafe Cloud to optimize BaaS and DRaaS solutions. Be sure to look for a cloud backup managed service provider who focuses on your industry and will learn your business inside and out. Your backup MSP should be flexible enough to meet your organization’s specific needs, and expert enough to provide excellent customer support.
  3. A customized CSP. The KeepItSafe Cloud optimizes Veeam Cloud Connect and works closely with its network of certified cloud backup managed service providers to offer custom backup solutions and tailored SLAs. The KeepItSafe network of cloud backup MSPs can rely upon the financial viability and cloud heritage established by decades of delivering enterprise-class backups, whilst maintaining communication transparency to keep you in the loop with any alerts and remediations. Data is encrypted in-flight and at rest, and KeepItSafe securely manages your encryption keys in our physically and digitally secure hardened data centers ensuring compliance with local, regional, and national privacy regulations.

Best Practices: Veeam Cloud Connect Backup & Replication on KeepItSafe’s Customized Cloud

Why look for a trusted MSP who works with Veeam and KeepItSafe? Veeam Cloud Connect Backup & Replication service can offer both BaaS and DRaaS, so you do not have to locate two separate software vendors. As a trusted Gold Veeam Cloud & Service Provider (VCSP), KeepItSafe maintains an explicit focus on Cloud Connect to provide cloud-based off-site backup storage, while maintaining complete control and visibility.

Since cloud repositories have a multi-tenant architecture, Veeam Backup & Replication creates a storage abstraction layer in a provider’s cloud and virtually partitions its storage resources. Your data is securely stored in the partitions to keep it isolated and segregated. Veeam provides a secure channel to transfer data to and from the cloud repository. Data is encrypted at-source, in-flight and at-rest for further protection.

The BDR cloud infrastructure runs on a gateway that securely transfers data over an SSL/TLS connection using a single port to simplify firewall configuration. There is no need for a VPN connection. If you wish, your MSP can work with KeepItSafe to deploy multiple cloud gateways to enable high availability and automatic load balancing.

Veeam Cloud Connect Backup: BaaS

Veeam Cloud Connect Backup enables your MSP to offer Backup-as-a-Service. The secure and compliant KeepItSafe cloud vaults allow for your MSP to quickly deploy the software at your site – no hardware necessary -- and give you a set of user credentials. Then you can access the Veeam backup console, click “Add Service Provider” and enter the credentials. Your KeepItSafe cloud repository appears in the backup infrastructure.

From there, your authorized IT admins can access the management console from any browser. Operations include backing up and rapidly restoring VMs, copying VM backup files from on-premises to the cloud, and performing file copy operations between on-premises and the cloud.

Veeam Cloud Connect Replication: DRaaS

Veeam Cloud Connect Replication works as Disaster Recovery-as-a-Service (DRaaS). Like BaaS, your MSP deploys the software and gives you secure user credentials for a simple setup to the cloud.

Image-based VM replication to the cloud is the key, where the virtual partitions present themselves to the IT admins as target cloud hosts. Veeam Cloud Connect Replication works on VMware vSphere and Microsoft Hyper-V to deliver the benefits of a VM-tuned multi-tenant hybrid-cloud architecture with RTPOs < 15 minutes for VMs.

You or your cloud backup managed service provider can create VM replicas in the cloud, and in the case of an on-premises failure, can quickly switch to using the cloud replicas as a remote DR site. Veeam supports failover with network extension appliances, dedicated VLANs and encrypting data. You’ll have the ability to failover full sites of production VMs or partial sites with individual VMs.

KeepItSafe Cloud

KeepItSafe delivers global cloud data availability for BaaS and DRaaS (endpoints and SaaS application backups too). We run over 20 global data centers and are SOC 2, HIPAA, and PCI compliant with 24/7 support. Together with our partner software providers and MSPs, we offer an unbeatable combination of services and support.

Readers of this blog post are also interested in this webinar:

No Backup Is an Island: The Value of the Cloud in your Backup Strategy

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