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KeepItSafe Frequently Asked Questions


What will KeepItSafe do for me?

a. Partners
As a KeepItSafe preferred partner, you receive competitive wholesale pricing designed to help you make money while protecting your customers' data with a premium backup service. Additionally, you will receive access to our expert online backup staff, dedicated sales team, 24/7 technical assistance, and access to our marketing team to help increase exposure and build your online sales.

b. Customers
KeepItSafe is a fully managed and monitored online backup system that relieves you of the burden of day-to-day backup administration, along with associated hardware and media costs. We monitor your backups daily for problems or missed backups - and, using our backup logs, can often spot potential issues on your network. KeepItSafe is one of the world's few online backup providers that is ISO-certified and provides you with the security and peace of mind you need to outsource your most critical backup operations.

What services does KeepItSafe provide?

KeepItSafe provides world-class online data backup and disaster recovery solutions.

Why back up data?

Data loss is highly likely to occur on your computer in the form of hardware failure, human error, software corruption, or an email virus. It is estimated that 60% of businesses that lose their data shut down within six months of the disaster.

How do I know if I need KeepItSafe?

It is of paramount importance to backup your business-critical data. As a fully managed and monitored online backup system that automatically backs up your data, KeepItSafe removes the hassle of backup administration and instantly restores lost data. KeepItSafe is one of the few ISO-certified backup providers that design, install, configure, and troubleshoot your backup system.

Who is a partner?

A KeepItSafe partner is a value-added reseller, managed-service provider, or an IT company or department that wants to diversify its product range and deliver a premier online backup solution to customers. A KeepItSafe partner gets exclusive access to our wholesale pricing, premium software, expert staff, dedicated and proactive sales and technical support, and to our industry-famous innovative marketing efforts.

What does "fully managed" mean?

It means that KeepItSafe continuously backs up (and restores, if necessary) your data, via the Internet, and securely stores it to multiple off-site data centers that are managed and monitored 24/7.

What operating-system platforms does KeepItSafe support?

Windows, Linux/UNIX, Sun (Oracle) Solaris, Mac.

What servers does KeepItSafe support?

Exchange, Forefront, Lync, BizTalk, Internet Information Services, Host Integration, Speech, Virtual Server, ESX(i) servers, Forms, Project/SharePoint/Search, Performance Point, Commerce, Groove, Identity Integration, SQL, and Windows servers.

What can KeepItSafe back up?

KeepItSafe is an extremely powerful tool that can back up all kinds of file types, from SQL databases to Microsoft Exchange mailboxes. We can protect both virtual and physical machines at a file or server level.

What if I need technical support?

KeepItSafe provides you with free, around-the-clock access to our technical support team of engineers qualified to design, install, configure and troubleshoot your backup system. They are knowledgeable and informative, and will help you with any technical questions you may have. KeepItSafe provides all customers with free online support, which includes:

  • Free, live support around the clock.
  • Proactive monitoring of your daily backups to ensure success.
  • Fast, informative responses to your need for data restoration.
  • Access to qualified engineers, on call specifically for your company.
  • Continuous development and investment in the latest backup technology to keep your critical data as secure as possible.
  • Hassle-free online data backup.

What does ISO 27001 certification mean?

The International Organization for Standardization (ISO) is the world's largest developer and publisher of international standards, and ISO 27001 is the globally recognized Information Security Management System (ISMS) benchmark.

ISO 27001 specifies the requirements and processes necessary to enable a business to establish, implement, review, monitor, manage, and maintain effective information security.

Does KeepItSafe support file versioning? How do I restore a file?

KeepItSafe absolutely supports file versioning. We have a flexible retention policy that can be adjusted as necessary, from days to months to years. Files that have been previously deleted or older versions of files can be restored in a matter of minutes. You set the retention period for as long as you choose to store the file. Our system allows files and databases to be rolled back to a previous point in time when they were known to be working.

Is KeepItSafe on the social networks?

Yes, we have a presence on Twitter and LinkedIn. There are links to both on the Connect With Us page.

Online Backup

What is the difference between tape and online backup?

There are a few major differences between tape and online backup. At the center of a tape backup system lurks the potential for human error. When an employee accidentally deletes an important file from the server, forgets to back up the day's data, or fails to transfer the tape off-site for safekeeping, your business continuity is put at serious risk. And eventually something bad will happen. Additionally, tape is a 30-year-old technology that is unreliable, easily damaged, and deteriorates after six months.

An automatically-scheduled online backup eliminates the potential for human error while promoting faster and timelier disaster recovery with less data loss. Online backup stores your data off-site in multiple data centers, offers multiple retention periods, encrypts all files, and, unlike tape, carries no upfront or ongoing costs. In short, online backup is ultimately more reliable than tape backup.

How do I install KeepItSafe Online Backup?

KeepItSafe engineers and/or customer-service representatives (CSRs) install and configure service at your site. We will install the product on your machine(s), and configure the technology to suit your set-up.

Can I back up more than once a day?

Yes. You can set KeepItSafe to back up as often as you wish.

Will KeepItSafe Online Backup use much of my computer's resources?

We will install the product on your machine(s) and set the technology to run. After the initial backup, data are deduplicated so that only new or changed data are then backed up. So KeepItSafe uses minimal broadband resources and very little CPU speed. Typical backups take 2-3 minutes each day.

Do I need to buy more hardware to use KeepItSafe Online Backup?

No, all you need is a computer or server, and broadband access. We will install the product onto your machine(s) and set the technology to run. There is no additional hardware needed.

How do I know my data are being backed up?

Our technical staff monitors and manages the entire backup process. If a backup fails, is missed, or there is any unusual activity, we alert you (if necessary) and solve the situation. You can also log-in to your KeepItSafe account and view a history of each day's backup report to verify that the service is working.

How can you guarantee data security?

Before your data is taken off-site, they're encrypted to 256-bit level. This level of security equals or exceeds that used by most financial institutions. Once this is done, your data is unreadable by anyone. The client alone holds the decryption key, and is the only one who can decode the information. The data are then sent via a secure network to our data center and are always stored in encrypted format on our platform.

What is encryption? How does it secure my data?

Encryption translates data into a secret code, the most effective way to secure data. To read the data you must have a decryption key or password. No one but you has access to the code, not even KeepItSafe technical staff.

What happens if I lose my encryption key?

The code is stored only by the client. If this code is lost or misplaced, all of the data stored in the data center are lost. So make sure that the encryption key you use is memorable.

How long will an online backup take?

The initial backup of your data can take days. If you need to upload a large amount of data we will send out a drive for an initial seed-load to speed the set-up process. The backup is scheduled at a time that suits you and your staff and involves no interruption to your office. Once this initial backup is complete, each subsequent backup is done on an incremental basis. This means that prior to each backup taking place, your data are analyzed and only the data that have changed or been updated will be backed up. This makes the process faster and smoother for the end user.

Where are my data backed up?

Online data backups are fully - and automatically - stored, managed, and monitored in secure, off-site data centers (i.e., primary centers, then mirrored to secondary centers), by specially-trained KeepItSafe engineers on call specifically for your company.

Disaster Recovery

What is disaster recovery?

Disaster recovery enables you to continue working after any number of catastrophic problems, ranging from a computer virus or hacker attack to a natural disaster, such as flood, fire, or earthquake.

Why would I need disaster recovery?

Having a disaster-recovery plan in place takes a little time and effort, but the peace of mind it brings knowing that your business operations will suffer no interruption after a disaster are well worth it.

Is DR available on-site, off-site or both?

DR is available on-site and off-site.

On-site DR
Only full, bare-metal images to on-site DR server; instant failover; rollback and testing to on-site DR server; license, support, monitoring and management.

On-site & Off-site DR
Full, bare-metal images to DR server, with daily off-site images to multiple data centers.

KeepItSafe Mobile

What Is KeepItSafe Mobile?

KeepItSafe Mobile is the only unified enterprise endpoint solution offering backup, file sharing, collaboration, and data-loss prevention. It provides IT managers with the control they need to protect their enterprise against unforeseen data catastrophe.

Which mobile devices does it support?

KeepItSafe Mobile backs up a wide variety of devices (iPads, tablets, smartphones), operating systems (iOS, Android), and hardware (laptops, desktops).

Does it support file-sharing capabilities?

Yes. KeepItSafe Mobile's integrated, secure file sharing enables employees to sync files easily across devices and share them with each other, while empowering IT with visibility, control, and security of shared corporate data.

Can I use KeepItSafe Mobile for my small business?

Yes! Please contact our sales team for a free consultation to tailor a perfect fit for your small business.

What if a smartphone is lost containing critical company information?

IT administrators can initiate a remote decommission operation on a lost or stolen device, so the device's data are wiped out the next time the device connects with KeepItSafe Mobile. Our data-delete capability meets NSA security standards and protects lost or stolen devices from data breach.

What type of security is used to protect data?

The encryption of data in transit (256-bit SSL) and in storage (256-bit AES) secures data end-to-end. Our ISO 27001 certification ensures secure cloud operations and infrastructure.

Can my IT admin manage backups for all devices within the organization?

Yes. Corporate IT administrators have complete control and manageability of end devices, reducing security risks dramatically. KeepItSafe Mobile has a dashboard-console feature that is centralized for easy visibility, manageability, and control.

Ready to Get Started?

Call 888-965-9988 or fill out the form below and a KeepItSafe representative will contact you promptly.

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