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Microsoft is Not Your Backup Partner

Nov 12, 2021, 20:28 PM by Becky Cook

You wouldn’t expect your CRM software to track your IT team’s help-desk tickets. Nor would you assume your company’s phone system was able to encrypt your corporate files.

As an IT professional, you know your team needs dedicated tools to achieve specific business goals. And we’re guessing your company’s IT stack reflects that understanding.

But if your organisation uses Microsoft 365 Apps—and you do not have a dedicated cloud backup and recovery solution to protect that 365 data—you could be making this very dangerous mistake. 

Microsoft 365 is a phenomenal productivity suite. But the company did not design it to be a backup platform for customer data. For that capability, you’ll need a dedicated 365 cloud backup and recovery solution.

And you’ll want that solution sooner rather than later. After all, your company’s Microsoft 365 environment likely contains content that is mission-critical to your business operations, including:

  • Your corporate Exchange email

  • Your files and folders in OneDrive

  • Your teams’ SharePoint data


If your organisation assumes that Microsoft is continuously backing up your 365 data in its cloud, and will always be there to help you recover lost or corrupted content immediately, consider the following points.

The Microsoft 365 service does not include data backup and disaster recovery

For quick evidence of this, visit the Microsoft Services Agreement page, which covers the terms and service of all products, including the 365 suite.

Within that page’s 14,000 words, you’ll find “backup” mentioned only 3 times. In each reference, the company is recommending that you, the customer, regularly back up your own data stored in its services and apps.

Also, don’t be misled by terms you’ll see in Microsoft’s literature, such as “data loss prevention” and “data archiving.” As we explained in an earlier blog, these Microsoft 365 capabilities sound like backup but aren’t.

Microsoft’s 365 environment itself is not immune to outages or inaccessibility

If you view Microsoft as a backup partner for your organisation’s 365 content, consider this: to access your data on these services, you need to connect to 365. If that service itself is down, you’re out of luck.

And yes, Microsoft’s 365 services have gone down around the world, sometimes for hours and even days. Here are just a couple of recent examples:

How long could your company go without access to your Exchange email before it began to threaten your operations?

The solution: find a trusted third-party solution for Microsoft 365 back and recovery

Just as you’d add any other tools to your IT stack to address key business needs, you’ll want to add a purpose-built Microsoft 365 backup and recovery solution. Worth repeating: Microsoft 365 itself is not that solution.

But KeepItSafe has one for you. It’s from Veeam, the world’s #1 data management solution provider, protecting more than 400,000 enterprises worldwide—including 82% of the Fortune 500 and 69% of the Global 2000.

Learn more here

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